Shipping and returns
TERMS & INFORMATION ON PAYMENT, DELIVERY AND RETURNS
Orders placed in another person's name without their consent, or in any other way that causes StillSleep financial damage, will be reported to the police. StillSleep disclaims responsibility for typographical errors, errors in information, and errors in specifications.
Always check that the delivery address is correct when ordering. The customer is responsible for providing the correct delivery address and the correct name of the recipient when ordering. If a package is returned to us due to the customer providing an incorrect delivery address, such as a wrong postal code, wrong street name or number, or wrong recipient name, the customer will be charged for round-trip shipping costs.
Refunds
For most items, in the unlikely event that your product is faulty, you can send it back to us for a refund or exchange within 30 days of receipt. Return shipping costs are not available for this.
To be eligible for a return, your product must be unused and in the same condition that you received it. It must also be in the original packaging.
Consumer's (private individual) right of withdrawal for distance contracts
In certain cases, a consumer has the right to withdraw from a purchase by returning the goods to PoanForward AB, as specified in the Act (2005:59) on consumer protection for distance contracts and home sales contracts. The return must reach us no later than 14 days from the order date. However, the right of withdrawal/return does not apply if any seal/plomb has been broken. The right of withdrawal only applies if the item is in an unchanged condition. The right of withdrawal does not apply to a used product.
Here you can find the full Consumer Sales Act, Consumer Services Act, and Distance Contracts Act.
Returns (if applicable)
If you wish to return an item, you should always contact customer support at "kontakt@wellchoice.se". From there, you will receive instructions from us on how to proceed when sending the item back to us, so that we know a return is expected from you. All returns are sent to our Swedish office.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us using our contact form.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email using our contact form.
Unclaimed packages
Unclaimed goods will be returned to us. For all packages not collected, we reserve the right to charge an administrative fee to cover our costs for return shipping, expedition, and handling; the cost for this varies from case to case.
If a sent package is NOT collected and returned to us after 14 days from the invoice date, the return will not be approved by us and the order/invoice will remain. If you wish to cancel your purchase after the package has been sent from us, you must collect your package and send it to us so that it reaches us no later than 14 days from the invoice date for us to be able to cancel your purchase.
The customer is responsible for providing the correct delivery address and the correct name of the recipient when ordering. If a package is returned to us due to the customer providing an incorrect delivery address, such as a wrong postal code, wrong street name or number, or wrong recipient name, the customer will be charged for round-trip shipping costs.
Shipping and delivery time
We will instruct you via email on where to send your item for return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
StillSleep does not have its own warehouse for its products but uses a business model called Dropshipping. All our products are shipped from China with a delivery time of 7-15 business days.
Orders received on Fridays after 3:00 PM, Saturdays, and Sundays will be processed the following Monday.
Since the order is shipped from our foreign warehouse, outside the EU, you may also need to pay an import fee, such as VAT or customs duty.
If you are shipping an item over SEK 750, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.